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As an industry the public sector is notoriously slow in taking advantage of new technologies (and quite a few rather old technologies too). TechCrunch has an article today highlighting The Six Biggest New Ideas In Chat

 Real time communication is one of the most innovative sectors on the web today.

As many businesses worked out a while back, chat is something that we could really benefit from. For the moment we have to do a bit of work selling it as a communications tool for more than just teenagers…